Privacy Policy

Setlwork Ltd is the data controller. Registered address: Office 1, Izabella House, 24-26 Regent Place, Birmingham, West Midlands, B1 3NJ. ICO registration reference: ZC140049.

For all privacy matters, contact support@setlwork.uk. We have not appointed a Data Protection Officer.

• Our website, web app and related services.
• This policy does not cover third‑party sites or services that link to or from us.

a) Data you provide

• Account details: name, email, password.
• Profile and career info: location, education, work history, skills, job preferences.
• Application materials: CVs, cover letters, portfolios.
• Visa/sponsorship context you choose to share (e.g., current visa type or eligibility preferences).
• Assessments and scores (e.g., Job Readiness Score, Visa Sponsorship Likelihood Score) and your responses to questions or tasks.
• Communications: messages, feedback, support queries.

b) Data collected automatically

• Usage data: pages viewed, clicks, referring URLs, session duration.
• Device and log data: IP address, browser, operating system, app version.
• Cookies and similar tech (see Cookies section).

c) Data from third parties

• Careers/job platforms and universities (e.g., imported job listings or application status).
• Authentication providers (e.g., social login email).
• Analytics, fraud prevention and cloud hosting providers.

We do not intentionally collect special category data (e.g., health, religion). Please avoid including such data in your CV or profile. If you do submit it, we will process it only with your explicit consent or as otherwise permitted by law.

• To create and manage your account.
• To deliver the service, including personalised job suggestions and scores.
• To match you with opportunities and enable applications (when you choose to apply or share your profile).
• To provide support, respond to queries and fix issues.
• To monitor, maintain and improve our product (analytics, debugging, testing).
• To keep Setlwork secure (fraud, abuse and security monitoring).
• To send service messages (e.g., updates, policy changes).
• To send marketing with your consent (you can opt out any time).

• Contract – providing the service you signed up for.
• Legitimate interests – personalisation, product improvement, security, and analytics (balanced against your rights).
• Consent – optional features (e.g., marketing emails; certain cookies; processing sensitive data if ever applicable).
• Legal obligation – complying with laws and lawful requests.

We generate and use scores (e.g., Job Readiness Score and Visa Sponsorship Likelihood Score) to personalise recommendations and help you prioritise roles. These do not have legal or similarly significant effects by themselves. You have the right to obtain meaningful information about the logic involved, request human review, and express your point of view. Contact support@setlwork.uk to exercise these rights.

• Service providers (processors) such as hosting, storage, analytics, communications and support tools.
• Professional advisers (legal, accounting) under confidentiality.
• Business change – in a merger, acquisition, or asset transfer, we may share data under appropriate safeguards.
• Legal – to comply with law, enforce terms, or protect rights, safety and security.

We do not sell your personal data.

Your data may be processed outside the UK/EEA. Where this happens, we use approved safeguards such as the UK International Data Transfer Agreement (IDTA) and/or EU/UK Standard Contractual Clauses (with UK Addendum, where applicable).

• We keep your data while your account is active.
• If your account is inactive for 24 months, we may delete or anonymise your data.
• We may retain certain records longer where required by law or to resolve disputes.
• You can request deletion at any time (see Your rights).

Subject to conditions and exceptions, you have the right to:

• Access your data and get a copy.
• Rectify inaccurate or incomplete data.
• Erase your data (“right to be forgotten”).
• Restrict or object to certain processing (including direct marketing).
• Data portability of data you provided to us.
• Withdraw consent at any time where processing is based on consent.

To exercise your rights, email support@setlwork.uk. We will respond within one month.

You can also complain to the UK Information Commissioner’s Office (ICO): ico.org.uk. Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

We use the following types of cookies:

• Strictly necessary cookies – to run the site and keep you logged in.
• Analytics cookies – to understand usage and improve the product.
• Optional/marketing cookies – only with your consent.

You can manage cookies via our banner and your browser settings. Blocking some cookies may affect site functionality. See our separate Cookie Notice for details (when available).

We use appropriate technical and organisational measures (e.g., encryption in transit, access controls, logging). However, no online system is 100% secure. If you suspect unauthorised access, contact support@setlwork.uk immediately.

Setlwork is intended for users 16+. We do not knowingly collect personal data from children under 16.

Our site may link to third‑party websites or services. Their privacy practices are their own. Please review their notices.

We will update this notice when needed and post the latest version on setlwork.com. We may also notify you by email or in‑app message where appropriate.