Our Guarantees

Effective date: 17 September 2025

These are the concrete promises we make to every Setlwork user. They sit alongside our Terms & Conditions, Privacy Policy, and Disclaimer.

Clear pricing, no surprises

• Prices are shown upfront at checkout, with VAT clearly labelled where applicable.
• No hidden fees or compulsory add-ons.

Easy, no-hoops cancellation

• Cancel any time from your account settings in a few clicks.
• Access continues until the end of the current billing period.
• Our service is non-refundable (see T&Cs), but we always honour your statutory rights.

Fast human support

• We aim to reply to support emails within 2 UK business days (Mon–Fri).
• Contact: support@setlwork.uk.

Your data, your call

• We action UK GDPR rights requests (access, correction, deletion, portability, objection) within one month.
• Account deletion requests are processed within 30 days of verifying your identity.
• We do not sell your personal data.

Security by default

• Encryption in transit (TLS), restricted access on a need-to-know basis, and logging of administrative actions.
• We vet core vendors for security and privacy posture.

Transparent scoring

• For features like Job Readiness Score and Visa Sponsorship Likelihood Score, we’ll provide a plain-English explanation of what drives your result on request.

Billing errors fixed quickly

• If we bill you incorrectly, we’ll correct or credit within 7 days of confirming the error.

Service reliability & incident transparency

• We aim for 99% monthly uptime.
• For any outage over 60 consecutive minutes, we will post an incident summary within 5 business days (what happened, impact, fixes).

Data portability

• On request, we’ll provide a machine-readable export (e.g., JSON/CSV) of your profile, scores, and saved items within 30 days.

Account inactivity

• If your account is inactive for 24 months, we’ll notify you before deleting or anonymising your data.

• Interviews, job offers, or visa sponsorships. Employers make those decisions.
• Legal or immigration outcomes or advice (we’re not OISC-regulated advisers).
• Third-party content (job boards, employer pages) or that listings remain available.
• Uninterrupted service or error-free content (though we work hard to minimise issues).
• Specific accuracy of external datasets or live employer policies.

Email support@setlwork.uk with details (email used, description, timestamps, screenshots if possible).

We’ll acknowledge within 2 UK business days and aim to resolve or update you promptly.

This page summarises our commitments and does not override our Terms & Conditions. If there’s a conflict, the Terms prevail.

We may update these Guarantees to reflect improvements or legal changes; the latest version will always be posted on setlwork.com.

Nothing here limits your statutory rights as a consumer.